PRIVACY POLICY

KK ENTERPRISES ("we," "us," or "our") values your privacy. This Privacy Policy describes how we collect, use, and disclose information when you use our website www.ordergenerics.in and mobile application Order Generics (collectively, "Platform") and services. By using our Platform, you agree to the terms outlined in this Privacy Policy.

1. Collection of Information

• Registration Information: Business name, Drug License number, GST number, address, phone number, email address, and other business details.
• Account Information: Bank details, payment information, billing, and shipping details.
• Activity Information: Transaction history, order details, browsing activity, and interactions with the Platform.
• Browsing Information: IP addresses, device details, browser type, and software versions.
• Cookies and Tracking Technologies: Used for user experience enhancement, analytics, and fraud prevention.

2. Use of Information

• Verify the identity and regulatory compliance of users.
• Provide access to Platform services, including listing, buying, and selling pharmaceutical products.
• Process orders, payments, and deliveries efficiently.
• Offer customer support and resolve user inquiries.
• Improve Platform functionality and user experience.
• Conduct research, analytics, and business improvements.
• Comply with legal and regulatory requirements under applicable laws.

3. Disclosure of Information

• Service Providers: Third-party vendors for payment processing, logistics, and customer support.
• Regulatory Authorities: To comply with statutory and legal obligations, including drug control and taxation authorities.
• Affiliated Companies: Business partners and subsidiaries assisting in Platform operations.
• Third-Party Marketers: Only with explicit user consent for promotions and marketing activities.

We do not sell or trade user data for any unauthorized purposes.

4. Data Retention

We retain user data as long as required for business operations and legal compliance. Users may request data deletion, subject to regulatory retention policies under applicable laws.

5. Security Measures

We implement industry-standard security measures to protect user data against unauthorized access, misuse, alteration, or disclosure. However, users acknowledge that no digital platform is entirely risk-free.

6. Cookies and Tracking Technologies

• Authenticate users and maintain session details.
• Enhance navigation and user experience.
• Analyze Platform traffic and performance.
• Prevent fraud and unauthorized access.

Users may disable cookies via browser settings, but this may limit Platform functionality.

7. User Rights

• Access, update, or correct their business and account information.
• Request deletion of their data, subject to legal retention requirements.
• Opt-out of marketing communications at any time.

For data requests, users must provide proof of identity and business ownership.

8. Changes to the Privacy Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes, and continued use of the Platform implies acceptance of the revised policy.

9. Contact Information

For any privacy-related inquiries, please contact us at:

KK ENTERPRISES
H.No. 3-6-3, Plot No.11, Road No.3, Vivekananda Nagar,
Kukatpally, Hyderabad, Telangana – 500072
Phone: 6303558285
Email: business@kk-enterprises.co.in